FAQ
1. What products do you offer? Crafted with TLC offers customer tumblers, shirts, mugs, and just about anything your heart desires. If you can dream it, I can try to create it.
2. How can I place an order? You can place an order through our online store. Simply select the item you want, choose your customization options, and proceed to checkout. If you have any specific requests or need assistance, feel free to contact us at info@shopcraftedwithtlc.com..
3. What is your replacement policy? We offer a 3-day replacement policy for our products. If you receive a defective or incorrect item, please contact us within 3 days of receiving your order to arrange for a replacement.
4. Do you offer refunds? Currently, we do not offer refunds. However, our 3-day replacement policy ensures that you receive a product that meets your expectations.
5. How long does it take to receive my order? Processing times for custom orders vary, but we strive to complete and ship your order within 7-10 business days. Shipping times may vary based on your location.
6. Can I make changes to my order after it has been placed? If you need to make changes to your order, please contact us as soon as possible at info@shopcraftedwithtlc.com. We will do our best to accommodate your request, but changes may not be possible if the order is already in production.
7. How should I care for my custom items? For shirts, we recommend washing them inside out in cold water and tumble drying on low heat to preserve the design. Most cups should be hand-washed to maintain their quality and appearance.
8. Do you offer bulk or wholesale orders? Yes, we offer bulk and wholesale orders. Please contact us at info@shopcraftedwithtlc.com with your requirements, and we will provide you with a custom quote.
9. Can I see a preview of my custom design before it is made? Yes, we can provide a digital proof of your custom design upon request. Please note that this may add a few days to the processing time.
10. How can I contact you if I have additional questions? If you have any further questions or need assistance, please feel free to reach out to us at info@shopcraftedwithtlc.com.We are here to help and ensure you have a great shopping experience with Crafted with TLC.