Refund Policy
Thank you for shopping at Crafted with TLC! We hope you love your custom and personalized items as much as we loved crafting them for you. Here’s everything you need to know about our refund policy:
Refund Eligibility: We strive to ensure that every item leaving our shop meets our high standards of quality and craftsmanship. If you are not entirely satisfied with your purchase, we are here to help.
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Non-Customized Items: If you are not satisfied with a non-customized item, you may return it within 3 days of receipt for a refund or exchange. The item must be unused and in its original condition.
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Customized and Personalized Items: Due to the unique nature of customized and personalized items, we are unable to offer returns or refunds unless the item arrives damaged or defective. Please double-check all customization details (e.g., spelling, design choices) before placing your order.
Damaged or Defective Items: If your order arrives damaged or defective, please contact us within 3 days of receipt at info@shopcraftedwithtlc.com. To expedite the process, please include photos of the damaged or defective item and packaging. We will work with you to resolve the issue promptly, whether through a replacement or refund.
Return Process: To initiate a return or report a damaged item, please contact us at info@shopcraftedwithtlc.com. Our customer service team will provide you with further instructions on returning the item. Returns sent without prior authorization may not be accepted.
Refund Processing: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7-10 business days to the original method of payment.
Contact Us: If you have any questions about our refund policy or need assistance with a return, please contact us at info@shopcraftedwithtlc.com. We are committed to providing exceptional customer service and ensuring your satisfaction with every purchase.